Privacy Policy

Last updated:

1. Information We Collect

We collect information you provide directly, including name and phone number when placing orders, email address through contact forms, and payment details at point of delivery. We also automatically collect information via cookies, IP address, browser type, and pages visited.

2. How We Use Your Information

We use your information to process and fulfil orders, communicate about delivery and confirmation, respond to inquiries, comply with legal obligations, and prevent fraud. We analyse usage patterns to improve our website and services.

3. Legal Basis for Processing (GDPR)

Processing is based on: contract performance (order fulfilment), legal compliance, legitimate interests (fraud prevention, analytics), and consent (for marketing and optional analytics).

4. Information Sharing and Disclosure

We share information with delivery partners to fulfil orders, with payment processors at point of delivery, and with legal authorities when required by law. We do not sell or rent personal data to third parties.

5. Data Protection and Security

We implement reasonable security measures including SSL encryption, secure servers, and restricted access controls. No system is completely secure, and we encourage you to use secure passwords and protect your information.

6. Your Rights

You have the right to access, correct, delete, or port your personal data. You may object to processing or request restriction. To exercise these rights, contact us using the information below. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. International Data Transfers

Your data is primarily stored in Australia. If transferred internationally, we ensure appropriate protections are in place.

8. Data Retention

We retain order information for 7 years for legal compliance. Contact information is retained for 2 years unless you request deletion. Cookie data is retained according to cookie settings.

9. Children's Privacy

Our site is not directed to children under 18. We do not knowingly collect information from children. If we become aware of such collection, we will delete it promptly.

10. Third-Party Services

Our site uses Google Ads for conversion tracking and remarketing (cookies: _gcl_au, _gcl_aw, ad_storage, ad_user_data, ad_personalization), Google Analytics for usage analytics (cookies: _ga, _gid, _gat), and Google Maps for location display. See Google's privacy policy for details. These services are governed by Consent Mode v2.

11. Cookies and Tracking Technologies

We use cookies for site functionality, analytics, and marketing. You can control cookie preferences via our cookie banner. Essential cookies cannot be disabled for site operation.

12. Policy Updates

We may update this policy periodically. Changes are effective when posted. Continued use of our site indicates acceptance of updates.

13. Contact Information

Data Controller: Beautneckia Pty Ltd, Level 3, 45 Pitt Street, Sydney NSW 2000, Australia. Email: info@beautneckia.world. Phone: +61 2 8897 3547 (Monday-Friday, 9:00 AM-5:00 PM AEST).